Who are you buying from?
I'm a total nerd, probably a bit like you!
This is the way. Lol!
Who am I buying from?
I'm Brad. I work for myself, on my own in Wolverhampton, UK. I've been in the print business for 22 years and counting!
How long does it take to get my order?
I print nearly everything to order. Normally I ship in around a week but lead times can vary. If my lead times are slower than normal, I post a note on the home page.
Standard (free) shipping is via Hermes/Evri so that means 2-4 working days to reach you after production. You'll also receive a tracking number from me when your order ships. You can speed things up a little by upgrading to next working day/fully tracked at the checkout. When my Evri parcel drop box is full/offline I normally switch to Royal Mail as my backup. This changes the tracking options for standard, free delivery.
Speed-wise I'm not as fast as Amazon Prime but I blow sites like Qwertee & TeeFury away!
Can I track my order?
As standard, yes. Some exceptions based on geography/available shipping options to me may apply
Some parts of the UK aren't as courier friendly as I'd prefer. If you are in Northern Scotland, IOM, NI, Hogwarts, The Outer Rim or similar remote areas, my standard shipping option will be via Royal Mail 2nd class or better.
I'm not in the UK. Do you ship internationally?
Not any more i'm afraid. There is a long list why I only ship domestically but......yawn.
I'm not happy with my order!
If you buy something that isn't your size, don't worry. I accept returns if you need a different size. Just get in touch and we'll sort you out.*
Same goes for faulty goods.......I'm sure it never happens but if you're not satisfied, I'll fix it!
Do you Customise/Personalise?
Yes! I can alter/change pretty much anything you see in my store. I can also substitute garments too. Please contact me as pricing can change for custom work.
Do you do trade work?
I'm not really a trade supplier as I don't offer all of the print processes required. But, if you've liked what you've seen in store get in touch and we'll see if I can help!
Are you just dropshipping from China?
Oh hell no! Dropshipping is the devil and I hate it! All my stock is purchased from UK trade suppliers. I do all of the printing/embroidery in house. All sizes are UK standard! All shipping starts it's journey at my local courier drop box in Wolverhampton (You know, the one by the big Tesco).
If you have any questions, just drop me a line!
*Normal returns policy is not valid on custom/personalised goods.
^Customised/personalised goods may be priced differently to regular listed items. In some cases, a setup fee may be chargable.